Wal-Mart called me back

Well, I called Wal-Mart customer service this morning. They said that each Wal-Mart can say which ads they will price match, so the following information is for Lindon Wal-Mart ONLY. A manager from the Lindon Wal-Mart called me back this afternoon. I talked to Alicia, the front end manager; she was so nice and more than willing to answer all of my questions. Here is the information that she gave me.

Stores that they DO price match:
Albertson’s
Smith’s
Ream’s
Sunflower Market
Buy-Low
She isn’t sure why cashiers have been saying that they no longer price match Sunflower Market or Buy-Low, she was very apologetic and said she would make sure to correct that.

Stores that they DO NOT price match:
The local Hispanic markets
She said that she went and looked at those local markets and the quality was not as good as Wal-Mart’s.

You can only price match EXACT items.

You CAN price match meat, but it MUST be the same thing, not similar, but the exact same.

You CAN price match produce, but it MUST be the same thing, not similar, but the exact same.

You can price match brand name (same size, weight, etc.) for the exact same thing at Wal-Mart

You can price match store brand name to store brand name. (i.e. Albertson’s brand Butter for Wal-Mart brand butter)

If an ad says “While supplies last” that doesn’t matter – the price is still good as long as Wal-Mart still has the items (no substituting items)

Make sure the ad has not expired

Some ads have limits – you can still only get that limit. (i.e. 2 liter soda for $1 each, limit 4 – you can still only get 4)

Only manufactures coupons are accepted, NO printed coupons, NO double coupons, NO store only coupons (i.e. sometimes Albertson’s will have coupons in their ads that can only be used at Albertson’s, those CAN NOT be used at Wal-Mart).

NO price matching on gimmick promotions. (i.e. Albertson’s or Smith’s will have a sale if you spend $10 you will get $3 off so the final price of each product is $0.70, the $0.70 price will NOT be price matched)

NO price matching on percentage off (i.e. 50% off regular price), price match has to be a dollar amount

NO price matching on buy one get one

I hope this helps all of you and that you have learned a few new things (I know that I sure did). Please follow the rules that Wal-Mart has for price matching. Alicia said that if anybody has any trouble with the cashiers please talk to her about it (Alicia, front end manager). She also said, please be patient with the two new Wal-Mart stores opening in Saritoga Springs and Cedar Hill most of the experienced cashiers have gone over to those stores so most of the cashiers in Lindon are new. If you have a problem, please get the name of cashier so Alicia can correct the cashier. If anybody has any other questions please ask or ask Alicia at Wal-Mart.